Happy Valentine's Day
The Relief Koala
FAQ
Shipping Information
Shipping Information
We process orders within 1–3 business days. Shipping times vary by location and selected shipping method. Once your order ships, you’ll receive a confirmation email with tracking details. Please note that delivery times are estimates and may be affected by customs or carrier delays."
Returns & Exchanges
Returns & Exchanges
We accept returns within 14 days of delivery for unused items in their original condition. Customized or personalized items are non-returnable unless they arrive damaged or defective. To request a return, please contact our support team with your order number.
Customization Process
Customization Process
After placing your order, you’ll be asked to provide customization details such as text, images, or preferences. Our team reviews all submissions before production begins. Please double-check your details, as changes cannot be made once production has started.
Order Changes & Cancellations
Order Changes & Cancellations
Orders can be changed or canceled within 12 hours of purchase, provided production has not started. After this period, changes may not be possible. Contact us as soon as possible and we’ll do our best to assist.



